Privacy Policy

This Privacy Policy aims to inform you what personal data we collect, how we use it, and what your rights are in relation to this data.

These rules are prepared in accordance with Regulation (EU) 2016/679 (GDPR) of the European Parliament and of the Council of 27 April 2016.

In accordance with the requirements of the GDPR, we:

  • Inform users what data we collect;
  • Explain why we use this data;
  • Collect personal data only with consent or on the basis of legitimate interest;
  • Provide the right of access, correction, and erasure;
  • Identify all third parties who process data;
  • Ensure the protection of information.

What Personal Data We Collect

When visitors use the contact forms on the Website, we collect the following personal data:

  • Name
  • Telephone number
  • Email address
  • Message content

The data are received by email at the Company’s official email address and are used solely for feedback and communication purposes.

In addition, we also receive technical information such as your IP address, operating system, and web browser used to access our Website.

What Personal Data Means

Personal data is any information through which a natural person can be identified, such as name, email address, telephone number, IP address, and others.

Third-Party Services Used

The Website uses the following technologies that may collect data about visitors:

Google Analytics
Collects anonymous information used to analyze traffic and improve the Website, including cookies and similar technologies.

Facebook Pixel
Tracks user interactions for advertising and marketing optimization. Data may be transferred to Meta (Facebook) servers.

Google reCAPTCHA
Used to prevent automated spam by collecting technical data about user behavior.

When using these services, data may be collected, processed, and transferred outside the European Union/EEA. Such transfers are carried out only where appropriate legal safeguards are in place.

Purposes of Processing

Personal data are processed for the following purposes:

  • To respond to your inquiries;
  • To maintain correspondence and provide information or offers;
  • To analyze Website usage through analytical tools;
  • To invite you to events;
  • To conduct administrative and operational business processes;
  • To send marketing communications.

We will not send you marketing communications if you object to this. If you do not wish to receive marketing information, please notify us at office@etcoffices.com so that we can remove you from our mailing lists.

The legal basis for processing is your explicit consent and/or the legitimate interest of the Controller to maintain communication and improve its services in accordance with the GDPR.

Data Retention Period

Personal data obtained through the contact form are stored for the period necessary to fulfill the purposes of processing, but not longer than 12 months from the date of collection, unless a longer period is required by law.

Rights of Data Subjects

Under the GDPR, you have the right to:

  • Access your personal data;
  • Rectify inaccurate data;
  • Request erasure (“right to be forgotten”);
  • Restrict processing;
  • Object to processing;
  • Withdraw your consent at any time.

You may exercise your rights by sending a written request to: office@etcoffices.com.

Recipients of Data

Your data may be processed by:

  • Hosting provider;
  • Email service provider;
  • Google (Analytics, reCAPTCHA);
  • Meta (Facebook Pixel).

All processors act in compliance with GDPR requirements.

Complaints

You have the right to lodge a complaint with:
Commission for Personal Data Protection (CPDP)
https://www.cpdp.bg